Field Service
Let Zebra help you take control over service and maintenance recording, parts deliveries,
service pickups, invoicing, parts inventory, and labor management with automated field service
solutions. Mobile printers provide the perfect complement by producing accurate records,
receipts, invoices, and other documentation that your field service personnel can print out and
review with customers on the spot to quickly complete the transaction or resolve any discrepancies.
- Printing functions for field service include:
- Work orders: The field service techs can now print a detailed list of services they will perform and parts that will be used for the customer review prior to beginning the work
- Work authorization/signature: Once the customer reviews the work order, he/she can sign the authorization and receive a printed copy on the spot
- The field service tech is able to offer a warranty contract and immediately provide a printed copy
- A customer survey may be generated
- Accelerate the payment process by accepting credit card payment on RW series printers optional magnetic strip or smart card reader, and issuing receipts and invoices at the time of delivery
- Eliminate manual data entry and billing in the office
- Bring back signed receipts for valuable documentation in customer service or billing questions
- Improve inventory accuracy and cash flow
- Increase service revenues by printing inspection stickers and service-reminder labels
- Endure extreme temperatures and weather conditions with the RW 420 and RW 220, uniquely designed for harsh environments
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